Articles and Books

Bannan, Joan. Intranet Document Management: A Guide for Webmasters and Content Providers. Addison Wesley Developers Press: 1997.

Beckmann, T. “Implementing the Knowledge Organization in Government.” 10th National Conference on Federal Quality, 1997.

Bernard, Ryan. The Corporate Intranet: Create and Manage an Internal Web for Your Organization. John Wiley & Sons: 1996.

Brown, John Seely and Paul Duguid. The Social Life of Information. Harvard Business School Press, 2000.

Davenport, Thomas H. and Laurence Prusak. Working Knowledge: How Organizations Manage What They Know. Harvard Business School Press, 1998.

Dixon, Nancy M. Common Knowledge: How companies thrive by sharing what they know. Harvard Business School Press, 2000.

Forrester Research. “Building an Intranet Portal.” January 1999.

Kaplan, Robert S. and David P. Norton. “The Balanced Scorecard: Measures that Drive Performance.” Harvard Business Review, Jan-Feb 1992.

Kaplan, Robert S. and David P. Norton. “Putting the Balanced Scorecard to Work.” Harvard Business Review, Sep-Oct 1993.

Koulopoulos, Thomas M. Smart Companies, Smart Tools: Transforming Business Processes Into Business Assets. Van Nostrand Reinhold: 1997.

von Krogh, Georg; Kazuo Ichijo and Ikujiro Nonaka. Enabling Knowledge Creation: How to Unlock the Mystery of Tacit Knowledge and Release the Power of Innovation. Oxford University Press, 2000.

Liebowitz, Jay, editor. Knowledge Management Handbook. CRC Press, 1999.

Meyer, Christopher. How the Right Measures Help Teams Excel. Harvard Business Review, May-June 1994.

Nielsen, Jakob. Designing Web Usability: The Practice of Simplicity. New Riders Publishing: 2000.

O’Dell, Carla and C. Jackson Grayson, Jr. with Nilly Essaides. If Only We Knew What We Know: The transfer of Internal Knowledge and Best Practice. The Free Press, 1998.

Bookmarks

Campbell, Ian. “The Intranet: Slashing the Cost of Business.”

Foster, Allan. “Management and Human Resource Issues in Runnning an Intranet.” December 1999 PowerPoint Presentation.

Hinrichs, Randy J. “Pay as You Grow.” May 1997, WebMaster Magazine.

Horgan, Tim. “Developing Your Intranet Strategy and Plan.” 1998.

Kaplan, Robert S. Balance Scorecard Collaborative.

McDermott, Richard and Carla O’Dell. “Overcoming the Cultural Barriers to Knowledge.”

O’Dell, Carla. “Identifying and Transfering Internal Best Practices.”

Waltner, Charles. “Intranet ROI: Leap of Faith.” May 24, 1999, Information Week Online